How can we help?
Email admin@shopclassmath.com. Tell us which page you were on, what you expected and what happened. You can include your parent-account email and a purchase date. Do not send passwords, card details or a child’s personal information.
Paid but access is not showing?
Sign into the parent account used at checkout, select the student you purchased for, and choose Refresh access status. A return from Stripe alone does not confirm payment. If access is still missing, contact us before paying again.
Forgot your password?
Use Send password reset link on the parent account page. Check spam and use the most recent email. Never share the reset link.
Progress missing on another device?
Use the same parent account and student alias. Guest work stays in its original browser and is not automatically imported. If a save error appears, keep that page open and export your work before refreshing.
Refund or account question?
See the 30-day refund-request policy and contact the support address above. Include the purchase date, not payment-card information.